Privacy Policy

• Account details — name, email, phone number, password (stored hashed by our authentication provider), and your role (rider, driver, merchant, admin).
• Trip details — pickup and drop-off addresses, stops, timestamps, distance, fare, vehicle, driver assigned, and waybill records.
• Location / GPS data — described in section 2.
• Payment data — described in section 3.
• Communications — in-trip and dispute chat messages, audio notes, photos and documents you attach, and support emails.
• Driver compliance data — license and insurance details, vehicle information, background-screening status, and payout account status.
• Device and usage data — device type, app version, push notification tokens, install source, QR scan events and analytics events.

Riders: we use your location when you open the booking screen (to suggest a pickup point) and while a trip is active (to show you the driver's position and estimated arrival). We do not track riders in the background when no trip is active.

Drivers: when you tap “Go Online”, the Driver app records your GPS position, heading and speed continuously — including in the background — so we can dispatch nearby requests, show your vehicle on the map, navigate, verify pickups and drop-offs, log mileage for field-trip and efficiency reports, and produce waybills. Tracking stops when you go offline. Location history tied to a driver is visible only to that driver and to Elongas administrators.

Merchant and prospect locations collected during deliveries and field visits are business address data, visible to administrators only.

You can revoke location permission at any time in your device settings. Drivers cannot go online without it, and riders will need to type addresses manually.

Card payments and driver payouts are handled by Stripe (Stripe Checkout and Stripe Connect Express). Elongas never receives or stores your full card number, CVC or bank account number — those go directly to Stripe. We store only the fare, the payment status, the last four digits and card brand where Stripe provides them, and the payout ledger entries needed for accounting.

Drivers and merchants who onboard to Stripe Connect provide identity and banking details directly to Stripe for verification and tax reporting. Stripe processes that data under its own privacy policy.

• Dispatch, complete and document trips and deliveries.
• Calculate fares, discounts, loyalty passes, referral credit and driver earnings.
• Send trip status updates, receipts, waybills and push notifications.
• Investigate incidents, disputes, cancellations and lost items.
• Prevent fraud, protect drivers, and scan attachments for malware.
• Improve routing, pricing and service coverage using aggregated data.
• Send service and marketing messages you can opt out of at any time.

We share only what is necessary with: the assigned driver (rider name, pickup/drop-off and contact for that trip), Stripe (payments and payouts), our hosting, database, email and SMS providers, Google Maps Platform (address lookup and routing), analytics providers, and law enforcement when legally required. We do not sell your personal information.

By checking this box, I agree to receive recurring automated SMS text messages from Elongas LLC about ride request confirmations, driver assignment and arrival, trip status updates, and receipts. Message frequency varies, up to 6 messages per month. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for help. Consent is not a condition of purchase.

We do not sell, rent, or share mobile phone numbers or SMS consent information with third parties or affiliates for marketing or promotional purposes. We disclose this information only to service providers that deliver our messages and only as necessary to provide that service. SMS opt-in data and consent will not be shared with any third party for its own marketing.

• Trip and waybill records, receipts, payout ledger: 7 years, to meet tax, insurance and accounting obligations.
• Detailed GPS breadcrumb tracks: 24 months, then reduced to trip-level summaries (start, end, distance, duration).
• Chat messages, audio notes and dispute attachments: 24 months after the dispute is closed.
• Account profile: for as long as your account is open, plus 30 days after closure.
• Marketing contacts and merchant prospect records: until you unsubscribe or ask us to delete them.
• Legal acceptance records (which version of these policies you accepted and when): kept for the life of the business relationship, as proof of consent.

You can view and update your profile in the app, control push and email notifications in notification settings, revoke location permission on your device, and request a copy or deletion of your personal data by emailing support@elongasllc.com. We will respond within 30 days. Records we must keep for tax, safety or legal reasons are retained even after a deletion request, and are then used for nothing else.

Data is encrypted in transit, stored in an access-controlled database with row-level security so users can reach only their own records, and administrative access is limited to authorized Elongas staff. Uploaded attachments are scanned for malware before an administrator can open them.

The apps are not intended for anyone under 18. Minors may ride only when accompanied by a responsible adult who booked the trip.

We may update this policy; material changes raise the version number above and you will be asked to accept the new version. Questions: Elongas LLC, Lawrenceville, GA 30044 · support@elongasllc.com · 678-940-0702 (text 855-733-9473)