Terms & Conditions

You must be at least 18 years old and legally able to enter a contract. Accounts are personal — do not share your login. You are responsible for everything done through your account.

Elongas arranges chauffeured transportation and courier delivery within a 25-mile service radius of Lawrenceville, GA 30044, with an extended exception for Hartsfield-Jackson Atlanta International Airport. We also provide computer repair and IT services. We may decline, reschedule or cancel a booking when it falls outside our service area, capacity or safety standards.

Fares are calculated from distance, duration, vehicle class, time of day and any active discounts, promotions, loyalty passes or referral credit. Quoted upfront prices are estimates that become final when the trip is completed, unless the route, stops or wait time change materially.

Tolls, parking, airport fees, extended wait time, and cleaning fees for damage or excessive soiling may be added after the trip.

Card payments are processed by Stripe. Elongas does not store your full card number. By paying, you authorize us to charge the payment method on file for the fare, applicable fees, gratuity you select, and any post-trip adjustments described above.

Cash and Cash App payments are accepted only where offered at booking. Chargebacks filed without first contacting support may result in account suspension.

You may cancel a ride at no charge before a driver is assigned and en route. After a driver is dispatched, a cancellation fee may apply to cover driver time. If a rider is not present within the posted wait window, the trip is a no-show and the minimum fare may be charged.

Refunds and fare disputes are reviewed case-by-case through the in-app issue report. Report problems within 7 days of the trip.

No illegal activity, weapons, smoking, open containers, harassment of drivers, or damage to vehicles. Seat belts are required, and child passengers must use appropriate restraints. We may end a trip and refuse future service for conduct that endangers a driver or vehicle.

Drivers using the Elongas Driver app are independent contractors unless a separate written employment agreement exists. Drivers must maintain a valid license, current insurance, a roadworthy vehicle, and pass any required background screening. Drivers agree to the permission levels, acceptance windows and conduct standards shown in the Driver Console.

Driver earnings, commission splits, instant cash-out fees and weekly payout timing are shown in the app before you request a payout. Payouts are processed through Stripe Connect and are subject to Stripe's verification requirements.

Merchants agree to the rate, commission tier and settlement schedule shown in their account. Settlement statements list completed deliveries, commissions and adjustments. Disputed line items must be raised before the statement is marked paid.

Reviews, photos, chat messages and audio notes you submit remain yours, but you grant Elongas a license to store, display and use them to operate the service and resolve disputes. We may remove content that is unlawful, abusive or misleading. Attachments are automatically scanned for malware.

The apps collect GPS location during active trips and while a driver is online. This is required to dispatch, navigate, verify pickups and drop-offs, calculate mileage and produce waybills. See our Privacy Policy for details.

Elongas maintains commercial auto liability coverage required by Georgia law. To the maximum extent permitted by law, Elongas is not liable for indirect, incidental or consequential damages, including missed flights, lost profits or delays caused by traffic, weather or events beyond our control. Our total liability for any claim is limited to the amount you paid for the trip giving rise to the claim.

Report lost property through support as soon as possible. We will make reasonable efforts to recover and return items; a return-trip fee may apply. Elongas is not responsible for items left in a vehicle.

We may suspend or close an account for violations of these Terms, fraud, unsafe conduct, or unpaid balances. You may close your account at any time by contacting support; outstanding balances and completed-trip records survive closure.

These Terms are governed by the laws of the State of Georgia. Disputes will be resolved in the state or federal courts located in Gwinnett County, Georgia, unless applicable law requires otherwise. Before filing a claim, contact us so we can try to resolve it directly.

We may update these Terms. Material changes raise the version number shown above, and you will be asked to accept the new version the next time you sign in or book. Continued use after an update means you accept it.

By checking this box, I agree to receive recurring automated SMS text messages from Elongas LLC about ride request confirmations, driver assignment and arrival, trip status updates, and receipts. Message frequency varies, up to 6 messages per month. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for help. Consent is not a condition of purchase.

Carriers are not liable for delayed or undelivered messages. See our Privacy Policy for how we protect mobile phone numbers and SMS consent records.

Elongas LLC · Lawrenceville, GA 30044 · support@elongasllc.com · 678-940-0702 (text 855-733-9473)